Returns & Exchanges
If you’re looking to return or exchange your order, I'm happy to help! I offer returns and exchanges on all items within 30 days of purchase. You can return your product for a different item or refund to the original payment method. Please note that returned items must have no visible signs of wear or use.
To initiate a return or exchange, please complete the following steps:
1. Go to the "CONTACT" tab on the shop site.
2. Fill out the form and please include your name, email, the items you wish to return, and your reason for requesting a return.
3. I will contact you ASAP with additional instructions.
4. You will receive your refund or replacement item once the returned item has been received and inspected.
Please note that customers are required to pay the shipping cost to return the item. It is recommended that you insure the shipment of your return in case the item is damaged or lost in shipment back to Shelby Alexandra Art.